Product Return Policy
If for any reason you are not satisfied with your order, you have the right to return the product within 14 calendar days from the date of receipt of your order and request one of the following:
a) Exchange for another size, when available
b) Exchange for a product of equal or higher value
c) Exercise your right of withdrawal and request a refund
The final amount refunded to the customer is calculated based on the value of the product at the date of purchase, minus any international bank transfer fees. The refund will be deposited to the bank account you provide within 14 business days after we receive the returned products, provided they meet the terms and conditions described below.
Before sending the product back, you must contact us via email at sales@gamescape.gr or by phone at 2110011626, and a representative will assist you with the return. Alternatively, you can fill out the Return Form provided on the gamescape.gr website.
COSTS
In cases (a) or (b), i.e., product return and exchange (replacement), shipping costs are borne by you (sender pays). Additionally, the Company reserves the right to refuse acceptance of the shipment. The new shipment will be sent again via the partnered courier company. If a second exchange is needed, the cost of return and re-shipment will be borne by the customer. For case (c), see the section “Refunds” below.
TERMS AND CONDITIONS
The product must be returned within 14 calendar days from the date of receipt of your order. The shipment date of the returned product is considered the date recorded by the courier company on the delivery receipt, for the purpose of verifying timely submission.
The product must be in its original condition and accompanied by the original receipt/invoice.
Specifically, products must not have been worn, washed, or altered in any way and must show no signs of use. Products must be returned with all original labels, packaging, and accessories (boxes, fabric bags) received. Packaging must not be damaged, altered, or used as external shipping material. Include the original receipt/invoice with the returned package.
Products that show any signs of use or damage, or returns that do not meet these terms and conditions, will be returned to the customer at the shipping address indicated in the original order, with shipping costs borne by the customer.
DEFECTIVE PRODUCTS
If you received a defective product, please follow the procedure below:
First, contact the Company. You will be asked to send a photo showing the defect before return approval. Once the return is approved, you have the right to request one of the following:
a) Free repair of the defect, if possible
b) Exchange for a product of equal or higher value, if available
c) Exercise your right of withdrawal and request a refund, with no additional cost to you
In all cases, all return and re-shipment costs are covered by the Company, provided the defective product is sent via the partnered courier company. If the product is sent without following this procedure, shipping costs will be borne by you, and the Company reserves the right to refuse acceptance.
These obligations of the Company cease if the defect was caused by the customer or if the returned product shows stains, damage, scratches, folds, or generally appears to have been used beyond the necessary inspection for suitability. Otherwise, all conditions described above regarding returns apply.
REFUNDS
Refunds are always made at the purchase price of the product on the day of purchase, while shipping, return, and packaging costs of the order will be withheld, unless you exercise your right of withdrawal. The customer will not incur any additional costs if the return is made via the partnered courier company (recipient pays). If the customer chooses to cover the cost of product return via a courier of their choice (sender pays), the shipping and packaging costs of the original order will be withheld.
Refunds will be deposited to the bank account provided by the customer or to the debit/credit card used for the purchase within 7 business days after we receive the returned products, provided they meet the terms and conditions described above.
