INTRODUCTION
These General Terms of Use and Conditions (hereinafter referred to as the “Terms of Use”) govern access to and use of the website and online store gamescape.gr. Access to and use of the online store, including browsing and purchasing products, presupposes full understanding and unconditional acceptance of all the terms and conditions set out below. If the user disagrees with any or all of the Terms of Use of the online store, they must refrain from using it; otherwise, they declare that they have unconditionally accepted all terms and conditions governing its operation.
BUSINESS IDENTITY
gamescape.gr is the website and online store for the display and sale of products via the Internet of the company operating under the trade name GAMESCAPE, VAT No. 133791624, General Commercial Registry (G.E.MI.) No. 167020303000, headquartered at 10 I. Metaxa Street, Agios Dimitrios, Attica, Postal Code 17343, operating under the domain gamescape.gr, with contact email sales@gamescape.gr and customer service phone number +30 211 001 1626, hereinafter referred to as the “Company”.
Any natural person who visits the online store or uses its services is hereinafter referred to as the User, Consumer, or Customer.
TERMS AND MODIFICATIONS
The Company reserves the right to modify or update these Terms of Use unilaterally, without prior notice, always within the framework of fair trading practices and the limits set by law. The Company also reserves the right to change the content of the website, such as prices or photos, without prior notice to the user. Any such change will be announced via the website and will take effect from the date of its publication. Changes to these Terms of Use do not affect orders placed prior to their effective date.
INFORMATION PROVIDED
The Company is committed to the accuracy, completeness, and validity of the information provided on its website, subject to any technical or typographical errors that may occur unintentionally or due to force majeure.
PURPOSE OF THE BUSINESS
The Company provides products and services intended exclusively for end users/consumers. Resale of products for commercial purposes is not permitted. The Company reserves the right to refuse sales that appear to be intended for further commercial exploitation.
PRODUCT PRICES
All listed prices include VAT (24%).
USER RESPONSIBILITY
Users declare and accept that they will not use the online store or its content in any unlawful, immoral, offensive, or malicious manner. Users also declare that the information they provide is accurate and truthful. The Company is not liable for technical issues arising from incompatibility of the user’s equipment or infrastructure. Users assume full responsibility for any unauthorized use of their account and agree to indemnify the Company and its partners for any damages resulting from such use.
LIMITATION OF LIABILITY
The Company is not liable for errors in prices, descriptions, or photos and reserves the right to change prices without notice. The Company bears no liability for damages arising from the execution or non-execution of orders, nor for any direct or indirect damages, including loss of profits, business interruption, or data loss, related to the use of the online store. Users are solely responsible for evaluating and selecting products and services.
The Company reserves the right to delay delivery due to force majeure and may temporarily or permanently suspend operation of all or part of the website for maintenance or other reasons.
The Company does not guarantee product availability but guarantees timely notification in case of unavailability.
The Company bears no responsibility for content published by third parties.
MANUFACTURER / SUPPLIER LIABILITY
The Company does not manufacture products but supplies them to consumers. The manufacturer of each product is responsible for any damage caused by defects. In case of defective products, the consumer must contact the Company at +30 211 001 1626 or sales@gamescape.gr for immediate assistance, replacement, or refund.
LIABILITY FOR LOSS OR DAMAGE DURING TRANSPORT
Each order is insured during transport until delivery to the consumer. If loss occurs before delivery, the consumer is entitled to withdraw and receive a refund. After delivery, responsibility transfers to the consumer. If the carrier is chosen by the consumer independently, risk transfers upon delivery to the carrier.
INTELLECTUAL PROPERTY RIGHTS
All content on gamescape.gr, including images, texts, graphics, services, and products, constitutes intellectual property of gamescape.gr and is protected by Greek, EU, and international law. Any reproduction, distribution, modification, or resale is prohibited without written consent.
PERSONAL DATA PROTECTION
Personal data is processed in accordance with GDPR (EU 2016/679), Greek and EU legislation, and decisions of the Hellenic Data Protection Authority. User data is collected solely for service purposes and is not shared without consent. Users may request access, modification, or deletion of their data at any time. For more information, refer to the Privacy Policy of gamescape.gr.
TRANSACTION SECURITY
All transactions are secured using SSL 256-bit encryption. The Company applies advanced security measures to protect user data and transactions.
LINKS TO THIRD-PARTY WEBSITES
The website may include links to third-party websites. The Company is not responsible for their privacy practices. Users are encouraged to review third-party privacy policies.
COOKIES
The Company uses cookies to enhance user experience. Users may configure their browser to accept or reject cookies. More information is available in the Privacy Policy.
ACCOUNT CREATION – MEMBER REGISTRATION
Registration is optional and free. Users are responsible for the accuracy of their information and may access, edit, or delete their data at any time. Account details are personal and non-transferable.
NEWSLETTER SUBSCRIPTION
Newsletter subscription is optional. By subscribing, users consent to receive promotional emails. Users may unsubscribe at any time.
USER IDENTIFICATION
Registered users log in using their email and password. Users are responsible for maintaining password confidentiality. Regular password changes and strong passwords are recommended.
ONLINE PURCHASES
Users may add products to their wishlist or shopping cart and complete purchases. Upon order completion, users receive confirmation and tracking emails.
PHONE ORDERS
Phone orders imply acceptance of these Terms of Use. Orders can be placed at +30 211 001 1626 (Mon–Sun 12:00–20:00).
ORDER CANCELLATION
Orders may be canceled before shipment via email or phone.
COMPLAINT HANDLING POLICY
The Company provides support before and after delivery. Users are encouraged to contact customer service for any issues.
GOVERNING LAW & JURISDICTION
These Terms are governed by Greek law. Exclusive jurisdiction lies with the Courts of Kozani, Greece.
SHIPPING & DELIVERY
Orders are dispatched within 24 hours if products are available. Weekend orders are processed on Monday. Delivery time within Greece is typically 1–3 business days.
RETURNS POLICY
Consumers may return products within 14 calendar days for replacement or refund, subject to conditions.
DEFECTIVE PRODUCTS
Defective products may be repaired, replaced, or refunded at no cost to the consumer, following approval.
REFUNDS
Refunds are issued to the original payment method within the specified timeframe after product inspection.
Product Condition During Shipping
All products are carefully inspected before shipment to ensure they are dispatched in the best possible condition.
However, we are not responsible for any damage that may occur during transit by the shipping carrier, including but not limited to torn shrink wrap (seal), dents, scratches, or other damage to the product’s external packaging.
If you are purchasing a product for personal collection purposes and wish to keep it in sealed or mint condition, please contact us before your order is shipped. We will make every reasonable effort to provide additional protective packaging and handle your order with extra care.
Please note that, as shipping is handled by third-party carriers, we cannot guarantee that the product’s outer packaging or factory seal will remain in perfect condition upon delivery.